Refund Policy

Our batches (such as the Umeed Batch) are session-wise, not monthly. The fee covers the whole session, from the batch start date to your board exams.

If you join partway through a session, the full session fee still applies — it is not reduced for the time already passed.

• You can ask for a full refund within 7 days of your purchase.
• After 7 days, refunds are given only if a technical problem or service outage on our side stopped you from using what you paid for.
• Free content and features are not eligible.

Every request is checked against the account's usage records. A refund may be refused if:

• a large part of the paid content has already been used, or
• lectures, notes or papers were downloaded in bulk before the request.

Accounts suspended for misuse, piracy or fraud may be refused a refund, to the extent the law allows.

1. In the app, go to Settings → Billing & Purchases → Transactions, choose the payment and send a refund request.
2. Or email support@creativetaleem.app with your registered email, the batch, payment date and reason.
3. We review requests within 2–3 working days and reply by email.

Approved refunds are sent to the original payment method within 5–7 working days. How soon it shows in your account depends on your bank or wallet.

Deleting your account does not cancel a batch or refund a payment. Request any refund first, then delete the account — see Delete Account.