Refund Policy

Session-Wise Courses & Full Fee Policy

• Our courses (including the Umeed Batch) are session-wise, not month-wise — the fee covers the entire session from the batch start date through to your board exams.
• If you join partway through a session — even close to its end, for example 3 months in — you are still required to pay the full session fee. Fees are not prorated or reduced based on when you join.
• Since the content, live classes, and support you receive are tied to the full session rather than the number of days remaining, no partial-session discount or refund on this basis is available.

Eligibility for Refund

• You can request a full refund within 7 days of your purchase.
• The refund applies to both app subscriptions and premium content purchases.
• Refunds are not available after 7 days, except in cases of technical issues or service unavailability on our end.

How to Request a Refund

1. Contact our support team via email at support@creativetaleem.app or through our contact form.
2. Provide your purchase details, including order ID and reason for refund.
3. Our team will review your request within 2-3 business days.
4. If approved, the refund will be processed to your original payment method.

Processing Time

Refunds are typically processed within 5-7 business days after approval. The time for the refund to appear in your account depends on your payment provider.

Exceptions

• No refunds for free content or services.
• Refunds may not be available if you've accessed a significant portion of the paid content.
• In case of disputes, our decision is final based on usage logs.