Delete Your Account

1. Open the Creative Taleem app and sign in to the account you want to delete.
2. Open Settings.
3. Go to Security, then Account Control.
4. Tap Delete Account. A sheet opens showing the exact dates your account will be listed and deleted.
5. Read the dates and tap Delete to confirm.
6. Your account is switched off straight away and you are signed out on that device.

Have an active batch? Deleting the account does not by itself cancel or refund a payment. Request those first in the app: Settings → Billing & Purchases → My Subscriptions → your batch → Request Cancellation, or Transactions for a refund request.

Deletions run once a month, so every student gets time to change their mind:

• On the day you request: your account is switched off and you are signed out.
• On the 15th of the next month: your account is put on the deletion list.
• On the 1st of the month after that: your account is deleted.

Changed your mind?

Just sign in again — in the app or on the website — any time before the deletion date. Your request is cancelled and your account is active again, with everything as you left it.

Deleted for every account:

• Your sign-in account (email and password)
• Your profile: name, phone, class, province and other details
• Your library, bookmarks, watch progress, quiz and test history
• Live class attendance, app activity logs and saved preferences

Kept only if you ever paid for a batch:

• Payment, subscription and refund records — needed for accounting and tax records.
• A closed archive of the profile, payments, support tickets and recent sign-ins linked to those payments, used only to answer payment disputes and legal requests.

If you never paid, nothing is kept. After deletion, a new account with the same email starts completely fresh: previous progress and purchases do not carry over.

You don't need to delete it. Sign in to the app as usual — when an account is suspended or blocked, an appeal form opens. Enter your account email and explain what happened. We reply by email.

If you no longer have the app or cannot sign in, send the form below. We confirm the request with the email address on the account, then it follows the same monthly cycle as a request made in the app.