Terms & Conditions

These terms apply when you use the Creative Taleem Android app, website and student web portal (together, the “Platform”). By creating an account or using the Platform you agree to them, together with our Privacy Policy and Refund Policy.

• The Platform is for students preparing for their studies and exams. You must be at least 13 years old.
• If you are under 18, you should use it with your parent or guardian's knowledge, and they accept these terms on your behalf.
• You must give accurate details when you register and keep them up to date.

• Keep your password and sign-in codes private. You are responsible for activity on your account.
• One account is for one student. Sharing a login with friends, classmates or family is not allowed. If we see signs of sharing — for example, the same account used on different devices in far-apart places at the same time — we may restrict the account.
• If you think someone else has used your account, change your password and tell us straight away.

• Paid batches (such as the Umeed Batch) are session-wise: the fee covers the whole session to your board exams and is not reduced if you join late.
• Pay only through the payment methods shown in the app or portal. After you upload proof of payment, our team checks it and activates your batch, normally within 24 hours.
• Accounts or subscriptions bought from anyone other than Creative Taleem are not valid and may be blocked.
• Refunds follow our Refund Policy.

All lectures, notes, quizzes, tests, summaries, designs, logos and software on the Platform belong to Creative Taleem. We give you a personal, non-transferable licence to use them for your own study while your account is in good standing.

Downloads inside the app are for offline study in the app only. You may not copy, record, screenshot for sharing, re-upload, sell or distribute our content — including on WhatsApp, Telegram, YouTube, Facebook or other websites — or use it for a tuition centre or paid group.

To keep the Platform safe and fair for every student, you must not:

• modify, reverse-engineer or tamper with the app, or use modified versions of it;
• try to get around security, payment or access controls, or access other people's accounts or data;
• use bots, scrapers or automated tools, or overload our services;
• abuse OTPs, trials, coupons or payments, or create fake accounts;
• harass teachers, staff or other students, or post abusive or inappropriate messages in live class chat or AI questions.

Ustad Gee and other AI tools are study aids. Their answers are generated automatically and can sometimes be wrong or incomplete, so check important answers against your textbook or teacher. Use AI features respectfully and only for study.

We work hard to give you the best preparation we can, but exam results depend on your own effort. We do not guarantee any particular marks or grades.

If you break these terms, we may warn you, restrict features, suspend or close your account. For serious breaches — such as piracy, hacking or payment fraud — we may act without notice, and a paid batch may be cancelled without refund, to the extent the law allows.

If your account is suspended or blocked, sign in to the app and use the appeal form that appears. Our team reviews appeals and replies by email.

You can delete your account at any time from Settings → Security → Account Control → Delete Account in the app. Deletion runs on a monthly cycle, and signing in before the deletion date cancels it. Full details, including what is kept for accounts that paid, are on the Delete Account page.

We aim to keep the Platform running smoothly, but it may sometimes be unavailable for maintenance, updates or reasons outside our control, such as internet or power outages. We may change or improve features, and may stop supporting old app versions — please keep the app updated.

To the extent the law allows, Creative Taleem is not liable for indirect or consequential losses, including losses from service interruptions, network problems, misuse of your account by others, or exam outcomes. You agree to cover any loss we suffer because you misused the Platform or broke these terms.

Piracy, hacking and unauthorised access harm every student who pays for honest preparation. Where they happen, we may keep relevant records as evidence, report the matter to the FIA Cyber Crime Wing, and take action under Pakistani law, including the Prevention of Electronic Crimes Act 2016 and the Copyright Ordinance 1962.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction over any dispute. Before going to court, please contact us — most problems can be solved quickly.

We may update these terms from time to time. We will change the date at the top of this page and tell you in the app about significant changes. Continuing to use the Platform means you accept the updated terms. If any part of these terms is found invalid, the rest still applies.

• General support: support@creativetaleem.app
• Report piracy or a security issue: legal@creativetaleem.app
• Privacy: privacy@creativetaleem.app