Privacy Policy

Creative Taleem (“we”, “us”) is a digital academy for Matric students in Punjab, based in Faisalabad, Pakistan. This policy covers our Android app and our website, creativetaleem.app, including the student web portal.

• Account: your name, email address or Google account, phone number (for OTP sign-in) and password (stored only in hashed form).
• Profile: class, group, province and city, and — only if you add them — gender, date of birth and how you heard about us.
• Learning activity: lectures watched and your place in them, quiz and test results, items saved in My Study, live class attendance, study time, and questions you ask in live class chat or to Ustad Gee.
• Payments: the batch you choose, amount, payment method, the payment screenshot you upload, subscription dates and any refund records. We never collect or store full card numbers.
• Support: messages, tickets, appeals and contact form submissions.
• Device and security: device model, operating system and app version, sign-in times and devices (shown to you as Login Activity), crash logs and performance data, and a notification token if you allow notifications.
• Website usage: pages visited and basic browser information, collected through analytics cookies.

• To run your account and deliver lectures, live classes, quizzes, notes and other features.
• To show content for your class and track your progress, including weak topics.
• To verify payments and activate your batch.
• To keep accounts secure — two-factor verification, login activity, and detecting fraud or account sharing.
• To answer support requests and send class reminders and important notices.
• To fix problems and improve the app.

When you use Ustad Gee or AI tools inside lectures (such as Ask AI, summaries and flashcards), the text of your request is sent to the AI service providers we use so they can generate an answer. Please don't include personal details such as phone numbers or passwords in AI questions.

AI answers can sometimes be wrong — check important answers against your textbook or teacher.

We do not sell or rent your personal data, and we do not share it for advertising. We share it only:

• with service providers who help us run the platform — hosting, database and storage, content delivery, AI, email and SMS/OTP, Google sign-in, analytics and crash reporting, and form handling. They may use it only to provide their service to us;
• when required by law, or to protect our students, our content and our rights (for example, against piracy or fraud);
• if Creative Taleem is reorganised or transferred, in which case this policy continues to apply.

Some of these providers may process data on servers outside Pakistan.

Data is encrypted in transit (HTTPS/TLS), passwords are hashed, and access to content and accounts is checked on our servers. You can add your own protection in the app with app lock, two-factor verification and Login Activity. No system is perfectly secure — if you think someone has accessed your account, change your password and contact us straight away.

We keep your data while your account is active. When you delete your account:

• If you never paid, everything is deleted.
• If you paid for a batch, payment, subscription and refund records — with a restricted archive of the related profile, support and sign-in records — are kept for accounting, tax, dispute and legal purposes.

Deletion follows a monthly cycle explained on the Delete Account page. Records linked to a security incident, piracy or fraud may be kept as long as needed for legal action.

Most of our students are 13 to 17 years old. You must be at least 13 to use Creative Taleem, and if you are under 18 you should use it with your parent or guardian's knowledge. We don't show advertising to students or sell their data. A parent or guardian can contact us to see, correct or delete their child's information.

• See or correct your data — most of it is in your profile; for anything else, email us.
• Delete your account — from the app, or with the form on the Delete Account page.
• Turn off notifications — in your phone's settings at any time.
• Block cookies — in your browser; signing in to the web portal may then not work.

If we change this policy we will update the date at the top of this page, and tell you in the app when a change is significant.

For privacy questions or requests, email privacy@creativetaleem.app. We reply within 30 days, usually much sooner.